Our organisation has an active tester’s forum and a steering group to drive the forum. Being a member of this steering group, I wanted to get the reaction of my fellow group members on the exercise. So the challenge was sent as an Email to our steering group mailing list.
So here’s the challenge once again.. What is inherently wrong with the following form?
What followed was very productive with mails flying all over! 🙂 The following points were noted first (and the most common answers):
SPOILER ALERT: The following discussion has the answers of the challenge. So if you seriously wish to take a dip into the challenge, then please do so and come back later to read this post. And I would suggest you to take a look at Darren’s post and comments. There are a few gems out there!
1. The form has an improper UI – poor layout, the heading is not relevant – ideally it should be payment info.
2. VISA is selected by default – ideally it should be “Select Card”
3. Labels in the form – what is MI? Expiration? It should be Expiry Date..
4. The Address line shows only one line as mandatory – both lines should be mandatory
Okay, the initial reactions are somewhat similar – mostly towards the look and feel. I was also thinking about these cases when I first saw the challenge.
I then got a couple of replies that really showed the functional aspects:
1. No country information and the currency is not shown
2. There is no field for a CVV code, which usually is a mandatory field for Credit Card payments.
I was really happy that at least a couple of people could look through the UI of the form and provide functional aspects of it 🙂 The purpose of the challenge was well served.
Now, you might be wondering how I fared in the challenge. Well, I missed the Country part, but could point out the currency and CVV code cases. I know, I still need to improve on that 🙂
The steering group did presented this challenge to our testers on our fortnightly knowledge sharing session. We divided them into group of three and provided challenges including James’s Series, Lynn Mckee’s spot the difference and couple of other cases and of course Darren’s challenge.
Almost all the groups of testers cracked Lynn’s puzzles. No one cracked James’s puzzle and nobody came up with the “inherrent wrong” of Darren’s puzzle. Most of the responses where pointed at the bad UI as discussed above. One of them even argued that the Country drop-down might be available in the next page since the button is “Continue” rather than “Pay”. I’m not quite sure about that – if that is the case, then there is a usability problem in there 🙂
We are coming towards the end of another year. I’m happy that I’ve started blogging, and proud to be featured and to be a part in the Software Testing Club‘s wonderful endeavour.. Hoping and praying for more good things to come in the next year.. 🙂 and…
Here’s wishing you a very happy Christmas and a wonderful year ahead..
Until next time.. bye bye and take care 🙂